Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny,
This textbook is a valuable resource for anyone interested in improving their communication skills, especially in high-stakes situations. The book covers a range of topics, including training, business communication, general communication studies, negotiating, and interpersonal relations. Written by Kerry Patterson, Ron Mcmillan, Al Switzler, and Joseph Grenny, and published by McGraw-Hill Companies, T.H.E. in 2002, this trade paperback edition has 264 pages and weighs 13.1 oz. The book measures 9 inches in length, 6 inches in width, and 0.7 inches in height. It is written in English and is an excellent addition to any book collection.