Business Communication: Communicate Effectively in any Business Environmentby Marty Brounstein, Arthur H. Bell, Dayle M. Smith, Connie Isbell Condition: Clean, no writing or highlighting. Some signs of shelf storage. Shipping We try to package your item as securely as possible to keep the product safe.We ship Monday through Friday (except for post office holidays).Handling time is 2 days, but we try to ship as soon as possible.Shipping cost includes the cost of shipping materials.We do combine shipping if you purchase more than one item at the time.Books/DVDs are shipped USPS Media Mail and should arrive 3-9 days from the date shipped. PLEASE NOTE AS PER THE POSTAL SERVICE: Media Mail shipments may take as long as 21 business days to arrive and up to 45 business days for deliveries to Alaska, Hawaii, Guam, PR, FPO and APO address locations. USPS does not guarantee a specified delivery time for Media Mail and deliveries may receive deferred service. Policies The photos displayed are of the actual book(s) you are purchasing. Defects and markings have been noted to the best of our ability.Have a question after your item arrives? Feel free to contact us before leaving feedback.We try to respond to emails within 24 hours. Please let me know if you have any questions prior to purchase! Thank you for stopping by!